You can send an email to theJet2 customer serviceteam in such a case. Efficiently managed changed our flights. telephone interview with HR/recruitment. The scenario would be how you would handle a customer call. This job you alway face to the new face and you need to provide you great customer services skill.Most of the colleges is nice and helpful. Si continas recibiendo este mensaje, infrmanos del problema Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos, I interviewed at Jet2.com and Jet2holidays. I enjoy interacting with people and finding a solution to a customer's problem. What do you expect your working day to be like? Step two: online written assessment. A 10 min window to plan your role play call. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. In this way, your call redirects to a representative. A presentation to start. I interviewed at Jet2.com (Leeds, England) in Jan 2023. Anonymous Interview Candidate in Leeds, England, I applied online. Step three: online video assessment where the candidate has to record answers to the questions. Goodie bags packed with special treats to let us know you're having trouble. Had easiest phone interview ever of someone who clearly couldnt be bothered doing their job properly. Describe a time you collaborated with a peer to solve a problem. 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. What is the interview process like at Jet2.com and Jet2holidays? Avoid negative language. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Holme: 22,300. Anonymous Interview Candidate in Manchester, England, I applied online. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Be the first to find this interview helpful, Happy 20th Birthday Jet2.com I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Jet2 Customer Service. Well done everybody. I interviewed at Jet2.com and Jet2holidays. Si continas viendo este mensaje, Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Our size and stature has grown to what it is today thanks to our unwavering focus on putting people first. And we focus on delivering these values at all times. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. How do I set up a search agent alert? A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. Usually, it takes about an hour maximum to get a response from an expert. tell the interviewer if the line is bad or you cannot hear. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. .css-1kyouo5.css-1kyouo5{color:white;border-radius:2px;background-color:#1861bf;}, I interviewed at Jet2.com and Jet2holidays. You can talk to a live person at theJet2 customer serviceteam in such a case. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Choose the appropriate topic and category of your question to reveal your answer. A role play and an interview. Step one: submitting application. Their main duties and responsibilities include: Responding to customer complaints. A career with us means you'll be a part of our fast-growing business and share in our many successes. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. I applied online. Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. I applied online. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. A huge thank you to everyone that voted for us Youll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer service. Pilots Fly with us and take your career to new heights. What they ask at the online interview for airport customer agent service? Note that you are dedicated to providing the best customer service possible in all situations involving customers. Take some deep breaths and try to stay calm. Overall very friendly staff, very informal. Wenn I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. Sell the benefits of your favorite holiday destination. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. The roleplay was fairly easy and the interviewers were very nice. Youll keep us flying and give support both in the air and on the ground. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. pour nous faire part du problme. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. Non ho ancora fatto il secondo step. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 2. However, I have been rejected without any reason and no way of getting a feedback from them. Tell me about a time you dealt with a difficult customer? Get access to Richard course at:https://passmyinterview.com/customer-ser. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Applied online through the Jet2 careers website. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Very Friendly. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I applied online. Then a phone call asking some questions. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. First, an online assessment. try to sound engaged and interested. Short, straightforward and to the point. naar Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. What do you expect your working day to be like? The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. I then received an email inviting me to a phone interview at a date and time that suited me. Applied online through the Jet2 careers website. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. There might be times when you need assistance from an expert while flying through Jet2 Airlines. I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. You can email the site owner to let them know you were blocked. I applied online. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team Interview. This lasted 10 minutes and I was asked two competency questions. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. para informarnos de que tienes problemas. And we focus on delivering these values at all times. Step four: face to face interview. This was the 'test' part of the interview and it consisted of a mock letter to customer services. 8 Jet2.com and Jet2holidays Customer Services Agent interview questions and 5 interview reviews. One of the most positive interview experiences I have ever had, I applied online. Anonymous Interview Candidate in Blackpool, England, I applied online. Youll enable the business to thrive by providing the numbers and insights crucial to our success. Als u dit bericht blijft zien, stuur dan een e-mail I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired 3. telephone interview with HR/recruitment. To check the status of flight booking Press 2. Don't worry - you're not expected to write by hand in the job but if you have anything preventing you from handwriting (such as arthritis for instance) then it may benefit you to mention this before the interview takes place because they will make adjustments for you. After interviewing at Jet2.com, 74% of 103 respondents said that they felt really excited to work there. Aydanos a proteger Glassdoor verificando que eres una persona real. Usually, the waiting time is 30 to 45 minutes. Your task is to choose either the best or worst of these solutions. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. Online application Short interview, to establish whether children and pets will be at home etc. Third and final stage is telephone call asking about the company. These contact details are for the media only, and we are unable to respond . Sign Up for Job Alerts. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Cloudflare Ray ID: 7a17b994ade97e94 How do I set up a search agent alert? From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. Asked 5 August 2021. Step three: online video assessment where the candidate has to record answers to the questions. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de How Can I Speak to Jet2 Airlines Customer Service? Documents checked and uniform sizes taken. We are sorry for the inconvenience. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. It seems taht they are really care about this recruitment process. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. envie um e-mail para Booked day off work and prepared for interview. An alternative way to get help from a customer service phone number is as follows: Dial the phone number 011 44 20 3059 8336. A career with us means youll be a part of our fast-growing business and share in our many successes. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com It seems taht they are really care about this recruitment process. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. What is the interview process like for a home working contact centre advisor with Jet2? It took around 4 weeks to get an interview offer, by which time I had almost given up on it. Balloon arch The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Every process has own aim to demonsrate my skills. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. then given a date to attend an . In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Get started with your Free Employer Profile, Customer Service Representative Interview. I then received an email inviting me to a phone interview at a date and time that suited me. para nos informar sobre o problema. Nous sommes dsols pour la gne occasionne. Over 60% of our holidays are sold online! Anonymous Employee in Manchester, England, I applied online. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Jet2 customer service live chat support option is not available for any user. Leeds, United Kingdom. The process took 2 weeks. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. 3. The process took 1 week. Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. Thorough but very friendly. Contacting Jet2.com - by phone or otherwise. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. I was told that I would be contacted in the next 48 hours should I be successful. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Day after we were at Leeds/Bradford for our flight to Zanti. Click to reveal Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, Login attempt failed, please enter a valid Employee ID number. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. A red-carpet welcome The process took 5 days. Anonymous Interview Candidate in Leeds, England, I applied online. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. summary. However, I have been rejected without any reason and no way of getting a feedback from them. Answer. Applied on the 11th of February. The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! Visit this page; Pilots. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. Very standard and typical . 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