We need a resolution and a timeline. Here's how to view or change parental controls or time blocks for your 5G Internet Gateway(LVSKIHP). You must be connected to the 5G Home network to access the admin page. The details: Here's how to back up and restore the current settings for your Verizon Internet Gateway (ARC-XCI55AX). Due to inactivity, your session will end in approximately 2 minutes. Our 5G Home Internet Tech Support team can fully assist you in going over all options with your device at 800-922-0204 to ensure that you know all the details and options.-Sean 0 Likes Reply Re: Verizon Internet Gateway NCQ1338 Bridge Mode Emsworth Member 02-13-2022 03:38 PM Here's how to display or not display the Wi-Fi name for yourVerizon Internet Gateway (ARC-XCI55AX)to other devices. Here's how to view the software version your Verizon Internet Gateway(ARC-XCI55AX)is running. Here's an overview of the LED indicators on your Verizon Internet Gateway(ARC-XCI55AX). In reality, often an increase in signal strength is the third most important factor for data speeds that external antennas help with. What's changing: You will see the message below when you access the admin URL from your web browser. Step 2: On the bottom of the device, use a prying tool to push the rubber pad to the side. Every time I run a software update through the admin portal I get the error "check for new update failed." This is happening on my iPhone and Mac using Safari and Edge. Verizon 5G Internet Gateway - Support Overview. Details can be found here: https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/. Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. Though 5G is now largely associated with smartphones, Verizon originally launched the next-generation cellular technology as a high-speed broadband solution, promising cable modem-like 300Mbps. Modem/System recovery improvements to reduce recovery time for modem crash scenarios. Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide Account Cart Pro tip: When placing cellular antennas, dont just go to the highest point of the roof! Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. Is this the most current? From the 'Device Settings' screen, click Check for new version . Please sign in again to continue. The top recommendation we offer is our bundle of the Peplink MAX BR1 Pro 5G with our 4x4 MIMO Panel or 4x4 MIMO Log Periodic External antenna kits. Due to inactivity, your session will end in approximately 2 minutes. Multi-Carrier Cellular Distributed Antenna Systems (DAS). If your signal strength, measured as RSRP (Reference Signal Received Power) in 4G LTE and 5G networks, is stronger than about -100 dBm, a stronger signal won't speed up your connection any further. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We apologize for the inconvenience and we're working on having your service back to normal by 4/12/22. Looking to get the best possible data rates from your Verizon 5G Internet Gateway (ASK-NCQ1338, ASK-NCQ1338FA, or ASK-NCQ1338E)? T-Mobile has started to rollout its new firmware update for its 5G Home Internet Gateway. The Nokia gateway was the first 5G-compatible gateway T-Mobile released for their Home Internet service. This online tool will help you identify and resolve problems with your device. Extend your session by clicking OK below. Extend your session by clicking OK below. Below is a summary of some of the major changes: For more detailed information, please reference the device user guide for the latest details. Join Us in Asking Verizon to Add Support for External Antennas! It updated automatically at 11:00pm Pacific Time to version 3.1.1.21. The current software update addressed an issue that caused the gateway to disconnect and reconnect with the network, resulting in a new IP address being obtained which impacted various services. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Please sign in again to continue. New comments cannot be posted and votes cannot be cast. Release date: 06/22/2022 Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide Account Cart The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. As you might expect, using outdoor directional antennas can help increase the signal strength. The update, called 0178, comes with a number of fixes. Have a phone you love? Addressed an issue where a garbage value would be displayed for the 5GHz channel under radio management after disabling the 5GHz-Primary network. Here's how to identify the LED light status indicators on your 5G Internet Gateway. Congrats, that device supports the use of external antennas! Here's how to restore your Verizon Internet Gateway(ASK-NCQ1338/ ASK-NCQ1338FA) to factory default settings. Verizon 5G Internet Gateway (LVSKIHP) - Restore Settings to Factory Defaults Here's how to restore your 5G Internet Gateway to factory settings if it crashes, resets, freezes or runs slow. I have had this problem since the day I received the device last summer. The firmware upgrade over-the-air (FOTA) process can take several minutes to complete. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. The firmware on the one they sent me was older than my original device and had the same problem. There will be some changes to how the primary SSID and Band Steering / SON capabilities will be presented and managed. Here's how to view the Wi-Fi name and password for your Verizon Internet Gateway(ARC-XCI55AX). Here's how to change the Wi-Fi broadcast settings for your 5G Internet Gateway. Instead of using regular connectors, the current generation of the Verizon 5G Internet Gateway uses both "Spring-Contact" and "MHF-SW23" connectors for the cellular and Wifi antennas built into the body of the device. Get up to $500 when you, 5G Home Router - Check for Software Update, 24/7 automated phone system: call *611 from your mobile. Verizon Internet Gateway (ARC-XCI55AX) - Support Overview. Is there a way to rectify the issues without new hardware? I know there's lots of other customers in the same position as I am. Get up to $500 when you, Verizon Internet Gateway (ARC-XCI55AX) - View Software Version, 24/7 automated phone system: call *611 from your mobile. Here's how to access LAN settings (IP address, Subnet mask, etc.) Software Version: 3.2.0.14. If your Internet Gateway is having power issues, view this info. Verizon is pleased to announce a software update for your device. I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (222146). Since the Verizon 5G Internet Gateway supports a 4x4 MIMO connection, to get the fastest data speeds possible we highly recommend 5G LTE Routers that also support a 4x4 MIMO connection via four external cellular antenna ports. Privacy Policy. Step 1: Power off the Verizon 5G Internet Gateway and unplug the power cable. They're sent out in phases over a few weeks, so not all users get the update at the same time. Re: 5G Internet Gateway Keeps Disconnecting. The admin GUI will now leverage an https address. Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) 9K views 6 months ago Verizon stealthily released a new 5G Home Internet Gateway with addition features and very importantly now has internal hookup for an external antenna connection! Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. *Unavailable for Verizon Internet Gateway for Business (ASK-NCQ1338E). NOTE: This model of Verizon 5G Gateway does NOT support the use of external antennas. Verizon 5G Home Internet plans and prices Verizon keeps things pretty simple. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Step 6: Reassemble in the system in the reverse order of these steps. Due to inactivity, your session will end in approximately 2 minutes. Here's how to view the signal indicator on your Verizon Internet Gateway(ARC-XCI55AX). Software Version: 220745 Check the Software Updates page to see if your device's most recent software version is listed. Software Version: 3.1.1.27 Firmware updates Firmware updates are pushed out automatically when available. For more information, please see our Sometimes I can just wait a few minutes and it comes back online. Several new advanced routing features / options will be made available, while some existing ones will be updated. -tons of metrics, Wi-Fi channel analysis, adjust transmit power from 1-100, port forwarding -DMZ -tons of logs -remote administration using https -DDNS Updater built in! Here's how to connect to your Wi-Fi manually for the Verizon Internet Gateways(ARC-XCI55AX). There was an intermediate update in November, 1.2102.00.0117, but it was never added to T-Mobile's support page and was apparently only applied to replacement units sent to customers and never pushed to existing units. Satisfaction guaranteed. Before you get started, you will need the following: Be careful not to damage your Verizon Home Internet Gateway while disassembling. Due to inactivity, your session has expired. Higher data rates allow your hotspot to communicate using "higher order modulation schemes." Due to inactivity, your session has expired. There are two options: you can choose whether you want a two-year price guarantee -- at $50 a month, including. I've been hardwired from the start, using two switches and wireless and tried every combination, disconnected devices one at a time rinse and repeat troubleshooting and nothing has mattered in terms of the disconnects. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Access the router admin page then click Status . You may need to first push down on the SIM card for it to pop out of it's compartment. Get up to $500 when you, Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Install Firmware Upgrade, 24/7 automated phone system: call *611 from your mobile. You can let Verizon know why improved data speeds are important to you and why you want their future systems to support 4x4 MIMO external antenna connections by sending a message to their Executive Leadership: https://www.verizon.com/about/our-company/leader/contact/922789. Due to inactivity, your session will end in approximately 2 minutes. Weve found its often better to mount the antenna(s) on the side of the building where the structure can shield the antennas from interference. Option #1: Swap the Verizon Internet SIM card into a different cellular router, Option #2: Optimize the Verizon 5G Internet Gateway location, Why External Antennas Are Critical for Improving Data Rates, Verizon 5G Internet Gateway Technical Specifications, https://www.verizon.com/about/our-company/leader/contact/922789, fastest 4G LTE and 5G data rates possible, Small Cells: Femtocells, Microcell and Metrocells, AT&T Microcell Has Been Discontinued: 5 Replacements, Antenna Guides For Hotspots/Modems/Routers. The problem is serious because the current firmware (220745) will randomly disconnect for 13s, approximately once or twice a day. The layout and advanced router settings will see several changes. You also need to ensure that your router is plugged into LAN 2. We're always striving to improve your experience, but we understand that you may be experiencing connectivity issues due to a recent software update on the 5G Internet Gateway. To check firmware version. Review the Firmware . Here's how to enter Setup Mode and launch the 5G Compass on your Verizon Internet Gateway. Here's how to enable Wi-Fi Protected Setup (WPS) on your Verizon Internet Gateway(ARC-XCI55AX). Release date: 04/12/2022 Extend your session by clicking OK below. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Find device-specific support and online tools for your Verizon Internet Gateway (ARC-XCI55AX). Here's how to view devices connected to your Verizon Internet Gateway(ARC-XCI55AX). Please sign in again to continue. 03-25-2022 08:14 AM. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Here's how to properly mount your 5G Internet Gateway on a wall. This is happening on my iPhone and Mac using Safari and Edge. Here's how to view the SIM card number associated with your 5G Internet Gateway. To view the SKU, refer to View Device SKU. Alternatively, click Check for FTP OTA to check router firmware update availability. Here's how to find the Wi-Fi password / key for your 5G Internet Gateway. Due to inactivity, your session will end in approximately 2 minutes. The details: The more bands you're connected to, the greater the bandwidth, and the higher your data rates. Sign in to the Admin Web GUI. $70 per month w/ AutoPay. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. This helps increase data rates, but only up to a point. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Due to inactivity, your session has expired. Verizon 5G Internet Gateway firmware upgraded to v5.33.117.1. Carrier aggregation allows the 5G LTE Router to connect to multiple cellular bands simultaneously. Removed myFiOS reference as it is not applicable for this device. Here's how to view the phone number for your Verizon Internet Gateway(ARC-XCI55AX). The picture below displays an example of some of the many "Spring-Contact" and "MHF-SW23" connectors present within the Verizon 5G Internet Gateway (ASK-NCQ1338). The router arrived with a 1.04.00.10 firmware, which doesn't have any option to update it in the UI. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. The details: What's changing: Order Online. From our testing there isn't a way to feed cables into the Verizon 5G Internet Gateway (ASK-NCQ1338) and reassemble the unit. I am on software version 21432. Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below. Please sign in again to continue. You won't be able to use the sim with your own modem. Got the Verizon Internet Gateway (ASK-NCQ1338) in two days ago. Extend your session by clicking OK below. Accessing Verizon 5G Internet Gateway's SIM card does require a couple tools. Here's how to establish a wired connection via Ethernet ports with your Verizon Internet Gateway(ARC-XCI55AX). Release date: 01/17/2023 Release date: 01/12/2023 But I'm still stuck on firmware 2. Please sign in again to continue. To enable, go to LAN settings and enable IP Passthrough. Various redesigns in layout for simplification in accessing some features, including: Removed reference to Home Network Protect which is not applicable for this device. Please proceed at your own risk. Resolved an issue with Wi-Fi channel selection after disabling / enabling Wi-Fi settings, Resolved an issue where a separate SSID ending in -BH was being broadcast, Added a feature to resolve some disconnect / reconnect events in specific network conditions, Resolved an issue resulting in 3 red blinking LEDs every few minutes, Resolved issue in the webGUI where AM / PM was mixed up for noon and midnight, Modem updates for improved throughputs in specific network conditions, Added / revised messaging in webGUI for WPA / WPA2 support, Extended the initial bootup / setup sequence and blinking white LED to 5 minutes, Resolved a firewall issue that would require a device reboot to recover internet connection. I still cannot update to the latest version. Here's how to configure IP passthrough settings to use your Verizon Internet Gateway (ARC-XCI55AX) with other networking equipment (router, switch, etc.). Here's how to perform a signal test for your 5G Internet Gateway. Step 5: Retrieve the Verizon Internet SIM card. Lets. Qu cambia: The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Here's how to properly mount your 5G Internet Gateway on a window. Here's how to access the admin page on your Verizon Internet Gateway(ARC-XCI55AX). We need a resolution and a timeline. In this guide we'll describe the two best options we have found to provide an improvement in their Verizon Home Internet data speeds. Cellular bands simultaneously pushed out automatically when available need the following: be careful not to damage your Internet! Device and had the same position as I am reverse order of these steps cookies to the. 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